Complaints

At Kinetic ICT Solutions, we are committed to delivering a high standard of service across all our offerings, including domain registration and management. If you feel we have not met your expectations, we want to hear from you and will work to resolve any concerns promptly and fairly.

How to Make a Complaint

You can raise a complaint with us using one of the following methods:

• Email: complaints@kinetic.uk

• Phone: 01623 707888

• Post:
  Kinetic ICT Solutions Ltd
  Ransom Hall
  Ransom Wood Business Park
  Southwell Road West
  Rainworth
  Mansfield
  NG21 0HJ

Please include the following details so we can investigate efficiently:

• Your full name and contact details

• A clear description of the issue

• Any relevant supporting information (e.g., ticket numbers, dates)

What Happens Next

• We will acknowledge your complaint within 5 working days

• A member of our team will investigate and aim to provide a full response within 10 working days

• If the issue is complex or requires longer to resolve, we will keep you informed of progress and provide an estimated timeline

Escalation and Appeal

If you are not satisfied with our initial response, you may escalate the matter for a formal internal review. Please indicate this in your reply, and your case will be passed to a senior manager for review.

For complaints relating specifically to .UK domain names:

If you remain dissatisfied with our handling of a .UK domain issue, you have the right to escalate the complaint directly to Nominet, the .UK registry. You can find more details and submit a complaint at:
https://www.nominet.uk/complaints/